Returns & Refunds Policy

Return Process:

Should you find your purchase unsatisfactory, initiating a return is hassle-free. Simply send the product to our address at 1833 Shadow Creek Ct, Powell, Ohio 43065, USA.

Our objective is your complete satisfaction, and our return and refund policy is designed to streamline the process, ensuring it’s simple and stress-free.

Return Procedure:

For damaged, defective, or incorrect items, reach out to us within 14 days of receipt for a return or exchange. We’ll provide a prepaid shipping label for your convenience. Other returns or exchanges are accepted within 30 days of receipt. Ensure the item is in its original condition and packaging, complete with all tags and accessories. Initiate the return or exchange through our website or via email.

Please be aware that personalized or custom items and final sale items are non-returnable or non-exchangeable. Return shipping costs for non-defective items are not covered.

Refunds:

Upon receiving the returned item, we’ll thoroughly inspect it for its original condition. If approved, your requested refund will be processed within 7-10 business days to your original payment method, with a confirmation email sent.

Defective items outside the 30-day return period can be arranged for repair or replacement. We’re committed to finding a solution that ensures your satisfaction.

We take returns and exchanges seriously, offering exceptional customer service. If you have any questions or concerns about our policy, don’t hesitate to contact us.

Late or Missing Refunds (if applicable):

If your refund is delayed, check your bank account, reach out to your credit card company, and contact your bank. If issues persist, email us at [email protected] for assistance.

Sale Items

Refunds are applicable to regular-priced items; sale items are non-refundable.

Exchanges

We replace defective or damaged items. Email us at [email protected] and send the item to 1833 Shadow Creek Ct, Powell, Ohio 43065, USA.

Gifts

If marked as a gift, you’ll receive a gift credit for the return’s value. If not marked as a gift, the refund goes to the gift giver, who will be notified of the return.

Shipping

To initiate a return, mail your product to 1833 Shadow Creek Ct, Powell, Ohio 43065, USA. You are responsible for return shipping costs, which are non-refundable. For items exceeding $75, utilize a trackable shipping service. Ensure secure packaging and include the original invoice. Once received, we’ll inspect and process your refund or exchange.